After two and half very long, frustrating weeks, I have my laptop back. I am on hard drive number three and not real thrilled with this at all. The first time I took the thing in, they were nice, communicated with me throughout the process and got it back to me about a week and half later. While it took them time, I was able to get information from their website and them personally. Okay, not a problem. . .
Then a month later it did the whole hard drive crash AGAIN. People, this is one of the few things that will send me over the edge and when I had to take it back I was furious. I told them that the problem was back and it needed to be fixed permanently. Or they could save us all the time and trouble and just give me a new laptop since this one was only, oh seven months old at the time.
In try fashion, they just smiled and said, oh you have to bring it back with the same problem four times!! Seriously? I have to have a brand new laptop die four times before you give me a new one. My parents bought a total of three from Best Buy, two for them and one for me and mine is the lemon. And guess who uses it the most and needs it the most? That would be me!
My laptop was to be fixed and ready for me by the 28th–I called (since I did not receive any emails nor could I find an update on their site) for the first time on my way home from a business meeting. Not ready and couldn’t really tell me anything about what they were doing to it. Nice. . .I called back on Wednesday to see where they were with my computer. This time I was told it wasn’t ready but no one could talk to me but they could call me. Folks, I am still waiting on that return phone call.
I called back last Friday and was told, well, they put a new hard drive in it but they need the restore disks. No problem but what would have happened had I not called? Would they just let it sit there until I called. I called Sunday, thinking, surely they would have it loaded and ready for me. Nope. I called Monday, not ready. Called Tuesday and was ready to jump through the phone and start yelling at someone, anyone. The first guy said, umm, it should be ready tomorrow. . .I lost it and said, look, I have been calling daily and getting the same answer. I don’t want to drive over there just to be told it isn’t so that is why I am calling. Can’t someone actually answer the question and stand by what they say????? Passes me to another “agent” who starts saying something about he was off this past weekend and he is working on it but leaves at 4:30. I stop him and say that is all well and good but what I want is a firm answer. Not ready until Friday, then tell me that, stop promising and then backing up all over that promise. This one finally said he promised it would be ready to pick up today and would call to tell me it was ready.
I have it back but it has already given me the blue dump screen once. Not sure what that was about. Several items that were loaded by Dell/Best Buy when it was originally shipped to me back in February are nowhere to be found. I managed to download the Dell Dock but I am still searching for a few others.
At this point, I am getting ready to have a nice conversation with Best Buy. I like getting stuff from there but at this point, I am very much gunshy. The service, the lack of communication or urgency has really made me sour on them. I even had to wait in line for almost 15 minutes today just to get someone from Geek Squad to come over to help me. When I asked a Best Buy rep if she could page them she just looked at me and told me they would be back soon. So not how I operated when I was an employee at KMart.
So here is hoping that this thing will continue to work and not crash. Now I have to find all my music from ITunes and reload, again. Getting tired of this.